Terms and conditions

1. Seller / Service Provider
i-Hotel Services is a part of i-Hotel Company bvba, Vinçotteplein 28, 2140 Antwerp, Belgium with business registration number: 0556.692.403  and VAT number: BE0556.692.403 (“seller”).
2. Applicability
Every (service)order implies the agreement by the client of these terms and conditions, which in their totality form part of the agreement with the Seller, to the exclusion of all other general or specific terms and conditions on the side of the client unless otherwise explicitly agreed in writing.
3. Quotes and acceptance of (service) orders
All our quotes are obligation-free. We are only bound by an order once it has been confirmed in writing or once it has begun to be processed. Information related to products and prices, as well as the detailed order/service information, is compiled and distributed subject to changes and corrections.
4. Delivery
Products are only delivered in countries specified on the website. Products and services are delivered wherever possible within the timeframe indicated during the individual order confirmation.
Incorrect delivery addresses are the responsibility of the client  and may result in additional costs.
Unless otherwise stipulated, our prices are exclusive travel expenses and do not include transport and delivery of the goods to the client. The costs for transport and delivery are indicated separately.
The stated delivery times are not binding but are provided merely as an indication. Delays in delivery do not constitute grounds for termination of the agreement or for the payment of damages to the client, except in the case of deliberate delay.
We reserve the right to carry out partial deliveries.
In the event of non-delivery of the goods and services, any amount paid by the Client will be reimbursed without interest or other compensation.
5. Right of ownership
All delivered goods and services remain the property of the Seller until paid for in full, including all costs and taxes, interest and fees. In the event of non-payment, we reserve the right to reclaim the goods and implemented services by operation of law at the Client’s expense
6. Complaints
In order to be admissible, complaints must reach us: (a) in the case of complaints related to non-conformity of deliveries, within eight (8) days following receipt of the goods and (b) in the case of hidden faults, within eight (8) days following the discovery of the fault or the moment by which time such a discovery could reasonably be expected to have taken place. Acceptance of the goods and the acceptance of services by the Client covers every possible fault or non-conformity observable at that time
7. Warranty
Our warranty is limited to the warranty for hidden faults and the warranty in the case of consumer purchases, as stipulated in the Civil Code.
We may only be held liable for damage in the event of deliberate act or gross negligence. We are not liable for any indirect damages whatsoever which may have been incurred by the Client.
8. Right of renunciation
In the framework of remote sales to consumers subject to the Law of 14 July 1991, consumers have the right to inform the seller of their wish to cancel the purchase, without justification and without penalty within seven working days of delivery. In the event the Client wishes to make recourse to this right, he/she is required to return all goods at his/her own risk and cost to i-Hotel Company bvba, Vinçotteplein 28, 2140 Antwerpen, België. Please note that perishable goods, or goods specifically designed for the Client can NOT be accepted. In such cases, the Client cannot make recourse to any right of renunciation.
9. Force Majeure
The Seller is not responsible for delays in the execution or the non-execution of its commitments arising as a result of events outside its normal control, including production interruptions, missing data delivery or sources,  difficulties in acquiring or shortages of raw materials, work force, energy or transport or delays in transport, strikes, lock outs, work interruptions or other collective labor disputes, natural disasters, whether or not they are directly related to ourselves or our suppliers and this even in the event these events are foreseeable.
10. Prices and payment
Invoices are within 14 days payable in full to our head office at Vinçotteplein 28, 2140 Antwerp, Belgium by the due date and without discount unless otherwise indicated on the invoice. Bank details: ING Bank, i-Hotel Company bvba, account number: BE93 3631 3659 8167 in Antwerp.
In order to be admissible, all complaints related to invoices must be formulated in detail and sent by registered mail within three (3) days following receipt of the relevant invoice.
In the case of late payment, interest will be charged on the invoice amount owing by operation of law and without the necessity of any prior notice of default at a rate of 1% per month from the invoice date. In the event of non-payment and in the event a reminder sent by normal post has not been  paid in full by the Client within 14 days, a fixed fee will be payable equal to 10% of the amount owing.
We reserve the right in the event of non-payment of an invoice in part or in full by the due date or in the event of any other breach of the Client’s obligations with respect to the agreement, to suspend the execution of or immediately terminate all agreements with the Client by operation of law, without implication of default and without the need for any judicial intervention and to demand payment of all amounts owing, even with respect to invoices not yet past due, or to deliver goods only upon payment in cash or bank transfer, notwithstanding any earlier agreements or any other rights to which we may be entitled.
Not immediately responding to any shortcoming on the side of the Client can in no way be considered as a relinquishment of our right to pursue this shortcoming at a later date.
11. Privacy
To communicate via internet site of i-Hotel Services imply the explicit permission of the Client to allow the processing and use of his/her personal information for such purposes as administration of a customer database, the management of orders, deliveries and invoices, solvency checks, marketing and advertising. The processing of such information for marketing purposes and individual advertising will only take place upon the Client’s explicit declaration of agreement during the ordering process. I-Hotel Services will not be permitted to transfer this information to third parties. The Client has the right to view and correct all information. The Client also has the right at all times to oppose the processing of his/her personal information for direct marketing purposes and this without personal cost. For more information, the Client is invited to consult the public register held by the Privacy Protection Commission in Brussels.
12. Proof
All Parties accept the validity of electronic proof in the framework of their relations (e.g. e-mail, backups, etc.).
13. Severability
If any article of these terms and conditions is declared null and void, this invalidity shall not affect the validity of the remaining articles.
14. Jurisdiction
All agreements concluded with the Seller are subject to Belgian law. All disputes are the exclusive jurisdiction of the Antwerp court.
i-Hotel Company bvba / i-Hotel Services
Vinçotteplein 28
2140 Antwerpen
Antwerp, 2014-2017