PROFESSIONAL REVIEW MANAGEMENT FOR HOSPITALITY
More Visibility. More Trust. Less Effort.
Guests read reviews – before they book.
We make sure your online reputation builds trust.
Negative comments deter potential guests –
and even positive feedback is wasted when left unanswered.
That costs visibility, credibility – and in the end: bookings.
Our Solution:
As specialists in professional reputation and review management, we take care of guest communication on platforms like Google, Booking.com, Tripadvisor & Co. –
personalized, efficient and in the tone of your brand.
We manage your online reviews – so you can focus on your guests..
What services do we offer? Have a look for what you like:
Our Solutions - Your Options
Two way for your stronger online reputation.
Quick Check
One-Time Analysis – structured & actionable
We analyze your reviews on Google, Booking.com, Tripadvisor & others and provide clear, structured feedback
- Review of the last 3 months on key review platforms
- Evaluation of your response behavior
- Identification of recurring praise and complaints
- Actionable recommendations for better review management
- Quick wins PDF report for immediate implementation
Ideal for:
Hotels seeking a reputation check or quality assurance.
once only 229 € /net
Retainer
Ongoing support – professional, personal, efficient
We take over your review responses! Tailored to your tone and brand voice.
Positive feedback is turned into image-boosting content, while critical feedback is addressed with professionalism and solution focus.
That´s included:
- Individual response texts for up to 3 platforms
- Response time: within 48h on working days
- Monthly reporting incl. summary & strategic advice
- Quarterly trend report to support action planning
- Optional: Approval processes based on your preferences
Recommended for:
Hotels that want to actively shape their brand image
and relieve their team
starting 299 €/net per Month –
monthly cancellable
What we do for you at a Glance
Our Services
Your Benefits
✓ Custom responses to all reviews
✓ Platforms: Google, Booking.com, Tripadvisor & more
✓ Fast response times (48h on weekdays)
✓ Personal, appreciative, in your brand’s tone of voice
✓ Monthly reports & trend analyses
✓ English & German –
additional languages upon request
✓ Higher guest satisfaction
✓ Better ranking on booking platforms
✓ Stronger brand positioning in your competitive set
✓ Less workload for your team
✓ More bookings thanks to a professional online presence
✓ Increased visibility – without additional ad budget
Your reputation is the base for your bookings.
Did you know that AI also reads your hotel reviews?
Increasingly, AI systems are shaping first impressions. Today, when users ask: „Which hotel is the best in town?“
…the results no longer come from traditional search engines - but from AI tools such as Google SGE, ChatGPT or Bing Chat, which are based on your online reviews and their tone of voice.
What this means for you:
❗ Responses written in your brand voice shape your hotel’s digital identity.
❗ Positive reviews boost your visibility – without spending on ads.
❗ GEO (Generative Engine Optimisation aka AI-driven visibility )
is becoming the new success factor in digital competition.
Our Conclusion:
Reputation management is no longer a “nice to have” – it’s active marketing for a digital future.
💡 Want to learn more? 💡
Want to know alle the Details?
We’ve compiled the most important questions and answers – transparent, honest, and straight to the point.
What does reputation management include?
🔻
Monitoring, review analysis, and professional responses on Google, Booking.com, Tripadvisor & more.
What tactics are used?
🔻
Reactive = replying to reviews
Proactive = encouraging reviews
Strategic = leveraging reviews for SEO & brand perception
How fast do you respond?
🔻
Within 48 hours (working days)
Which platforms do you cover?
🔻
Google, Booking, Tripadvisor – and on request: HolidayCheck, TrustYou & others.
Can we approve the responses?
🔻
Of course – the approval process is customized to your needs.
How is the pricing structured?
🔻
Monthly retainer from €299 – depending on hotel size & number of platforms.
We’ll provide an individual quote.
One-time Quick Check: €229
Ready to boost your guest reviews?
Whether you’re starting with a Quick Check or opting for ongoing support – we’re here to help strengthen your digital reputation.
A strong brand presence isn’t a coincidence.
It takes a partner who understands the big picture.
We also support you in these areas:
→ Digital Marketing ←
for more direct bookings, better reach, and tailored guest targeting.
→ Revenue Management ←
for optimized pricing strategies and maximum occupancy.
→ Distribution Management ←
for visibility across all channels – from OTAs to meta search.
→ Strategic Consulting ←
for custom solutions and sustainable business growth.